Refund Policy

Effective Date: This Refund & Return Policy explains how returns, exchanges, and refunds are handled for all purchases made through this online clothing store. By placing an order, you agree to the guidelines outlined below.

1. Eligibility for Returns

  • Products can be returned if they are unused, unwashed, unaltered, and in original condition with all tags, labels, and packaging intact.
  • Return requests must be made within the allowed return period specified on the product page or during checkout.
  • Items showing signs of wear, damage, stains, or fragrance will not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned, such as:

  • Innerwear, lingerie, and undergarments
  • Socks
  • Accessories that come in sealed packaging
  • Clearance or final sale items
  • Customized or personalized clothing

3. Return Process

To initiate a return:

  1. Contact the customer support team through the official support page.
  2. Provide your order number, product details, and reason for return.
  3. After approval, you will receive the return instructions and pickup/ship-back details.
  4. Pack the item securely and hand it over to the delivery agent or ship it to the provided address.

4. Inspection & Approval

  • All returned items undergo a quality check.
  • Approval is granted only if the product meets all return conditions.
  • If the return is rejected due to damage, wear, or missing tags, the product will be sent back to you.

5. Refund Process

  • Once the return is approved, refunds will be initiated to the original payment method used at the time of purchase.
  • Refund processing time may vary depending on the payment provider or bank.
  • Shipping charges, COD charges, and convenience fees (if applicable) are non-refundable.

6. Exchange Policy

  • Exchanges are subject to availability of size and color.
  • If the desired replacement item is unavailable, a refund or store credit may be issued as applicable.
  • Exchange requests follow the same process as returns.

7. Wrong, Damaged, or Defective Products

If you receive:

  • the wrong item,
  • a damaged product, or
  • a defective clothing piece,
    please notify customer support within 24–48 hours of delivery.
    Provide clear photos or videos so the team can resolve the issue quickly through a replacement or refund.

8. Order Cancellation

  • Orders can be canceled before they are packed or shipped.
  • Once shipped, the order cannot be canceled, but you may still request a return after delivery.
  • In case of a prepaid cancellation before dispatch, a full refund will be issued.

9. Delayed or Missing Refunds

If your refund has not been received within the expected time:

  • Contact your bank or payment provider first.
  • If the issue persists, reach out to customer support for further assistance.

10. Contact Information

For all return, exchange, or refund-related queries, please contact customer support through the website’s contact page. Our team is always ready to assist you.